Privacy Policy
Last updated: April 5, 2026 ·
Applies to optivraseo.com and all related services
We only collect what we need, we never sell your data, and you can request deletion at any time.
1. Who We Are
Optivra SEO is a digital marketing and SEO agency based in Bandung, Indonesia, operating at optivraseo.com. For privacy questions, contact hello@optivraseo.com.
2. What Data We Collect
| Type | What | Why |
|---|
| Account | Name, email, phone, company | Account creation & service delivery |
| Payment | Transaction ID, method, amount | Order processing & billing records |
| Usage | Pages visited, login timestamps | Security & service improvement |
| Messages | Contact form & chat messages | Customer support |
| Technical | IP address, browser type | Security & fraud prevention |
We do not store full card numbers, passwords in plain text, or any unnecessary data.
3. How We Collect Data
- Directly from you — when you register, purchase, or contact us
- Automatically — through session cookies when you use our site
- From payment processors — PayPal and NOWPayments share transaction confirmation data
4. How We Use Your Data
- Create and manage your account
- Process payments and deliver purchased services
- Send order confirmations, reports, and updates via email
- Respond to support requests
- Detect and prevent fraud or security threats
We will never use your data for unsolicited marketing without explicit consent.
5. Data Sharing
We do not sell, rent, or trade your data. We only share with:
- PayPal & NOWPayments — solely to process transactions
- Hostinger SMTP — solely to deliver transactional emails
- Legal authorities — only if required by Indonesian law
6. Cookies
We use essential cookies only — no tracking, no advertising, no third-party analytics:
- Session cookie — keeps you logged in during your visit
- CSRF token — protects against cross-site request forgery
7. Data Security
- All connections encrypted via HTTPS/SSL
- Passwords hashed with bcrypt — never stored in plain text
- Two-factor authentication (2FA) available for all accounts
- Database accessible only from the server — no external access
- Sensitive config files blocked from public access via .htaccess
8. Data Retention
- Account data — retained while your account is active
- Payment records — retained for 5 years (legal/accounting compliance)
- Support messages — retained for 2 years
- Server logs — retained for 90 days
9. Your Rights
You have the right to:
- Access — request a copy of your data
- Correction — update data via your profile settings
- Deletion — request account and data deletion
- Portability — request your data in a readable format
Email hello@optivraseo.com to exercise any of these rights. We respond within 30 days.
10. Third-Party Links
Our site may link to Google Drive, Docs, or payment portals. We are not responsible for their privacy practices.
11. Children's Privacy
Our services are not directed to anyone under 18. If you believe we have collected data from a minor, contact us immediately.
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Registered users will be notified of significant changes by email.
Privacy questions? hello@optivraseo.com
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